Stripe decline code
incorrect_zip
The ZIP or postal code failed address verification (AVS) with the issuer.
Quick answer
incorrect_zip is a hard decline. Retrying will keep failing; the customer has to act.
| Decline code | incorrect_zip |
|---|---|
| Type | Hard (needs customer action) |
| Retrying helps? | No |
| Category | Card details |
| Customer fix | Re-enter the correct billing ZIP or postal code. |
Will retrying help?
No, retrying will keep failing
Route to a card update page so the customer can fix their billing details.
A real example
The billing ZIP on file no longer matches the bank's records, and AVS blocks the charge.
What the customer needs to do
Re-enter the correct billing ZIP or postal code.
Your recovery approach
Route to a card update page so the customer can fix their billing details.
Copy-paste recovery email
Subject
Your payment didn't go through, [First Name]
A detail on your saved card did not match, so the charge for [Product] was declined.
Re-enter your card details and we will retry right away.
Recover incorrect_zip declines on autopilot
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FAQ
What does the Stripe "incorrect_zip" decline code mean?
The ZIP or postal code failed address verification (AVS) with the issuer.
Will retrying a "incorrect_zip" decline work?
No. incorrect_zip is a hard decline, so retrying the same card will keep failing. Route to a card update page so the customer can fix their billing details.
How do I recover a payment that failed with "incorrect_zip"?
Route to a card update page so the customer can fix their billing details. Customer action: Re-enter the correct billing ZIP or postal code.
Related decline codes
Source: official Stripe decline codes documentation. Recovery guidance is SubRevival's own.