Stripe decline code
currency_not_supported
The card does not support the currency of the charge.
Quick answer
currency_not_supported is a hard decline. Retrying will keep failing; the customer has to act.
| Decline code | currency_not_supported |
|---|---|
| Type | Hard (needs customer action) |
| Retrying helps? | No |
| Category | Card details |
| Customer fix | Use a card that supports the currency. |
Will retrying help?
No, retrying will keep failing
Request a different card, or bill in a supported currency.
A real example
The card cannot be charged in your billing currency, so the renewal fails.
What the customer needs to do
Use a card that supports the currency.
Your recovery approach
Request a different card, or bill in a supported currency.
Copy-paste recovery email
Subject
Your payment didn't go through, [First Name]
A detail on your saved card did not match, so the charge for [Product] was declined.
Re-enter your card details and we will retry right away.
Recover currency_not_supported declines on autopilot
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FAQ
What does the Stripe "currency_not_supported" decline code mean?
The card does not support the currency of the charge.
Will retrying a "currency_not_supported" decline work?
No. currency_not_supported is a hard decline, so retrying the same card will keep failing. Request a different card, or bill in a supported currency.
How do I recover a payment that failed with "currency_not_supported"?
Request a different card, or bill in a supported currency. Customer action: Use a card that supports the currency.
Related decline codes
Source: official Stripe decline codes documentation. Recovery guidance is SubRevival's own.