Stripe webhook event
payment_intent.requires_action
A PaymentIntent needs additional steps, usually 3D Secure authentication.
Quick answer
A payment requires customer authentication.
| Event type | payment_intent.requires_action |
|---|---|
| Category | Payment Intents & Checkout |
| When it fires | A payment requires customer authentication. |
| Recovery-relevant? | Yes, used in failed-payment recovery |
When it fires
A payment requires customer authentication.
What to do with it
Route the customer to complete authentication so the payment can proceed.
This is a payment-recovery event
payment_intent.requires_action is part of the failed-payment lifecycle. Handling it well, with retries, branded emails, a card update page, and stop-on-success, is what recovers the ~9% of MRR most SaaS lose to failed payments. See how to recover failed Stripe payments or skip the build with SubRevival.
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Start Recovering RevenueFAQ
What does the Stripe payment_intent.requires_action webhook event mean?
A PaymentIntent needs additional steps, usually 3D Secure authentication.
When does payment_intent.requires_action fire?
A payment requires customer authentication.
What should I do when I receive a payment_intent.requires_action event?
Route the customer to complete authentication so the payment can proceed.
Related events
Source: official Stripe events documentation.