Stripe decline code
transaction_not_allowed
The card does not permit this type of transaction.
Quick answer
transaction_not_allowed is a hard decline. Retrying will keep failing; the customer has to act.
| Decline code | transaction_not_allowed |
|---|---|
| Type | Hard (needs customer action) |
| Retrying helps? | No |
| Category | Bank decline |
| Customer fix | Contact the bank or use a different card. |
Will retrying help?
No, retrying will keep failing
Email the customer for a different card; the current one will not work for this charge.
A real example
The card is simply not permitted to make this type of transaction.
What the customer needs to do
Contact the bank or use a different card.
Your recovery approach
Email the customer for a different card; the current one will not work for this charge.
Copy-paste recovery email
Subject
Your bank declined the [Product] charge
Your bank blocked the payment without giving a reason, which is common for recurring charges they do not recognize.
A 30-second call to your bank usually fixes it, or you can use a different card below.
Recover transaction_not_allowed declines on autopilot
SubRevival reads every decline code and responds correctly, retrying soft declines on smart timing and emailing customers for hard ones, with a hosted card update page. $19/mo flat.
FAQ
What does the Stripe "transaction_not_allowed" decline code mean?
The card does not permit this type of transaction.
Will retrying a "transaction_not_allowed" decline work?
No. transaction_not_allowed is a hard decline, so retrying the same card will keep failing. Email the customer for a different card; the current one will not work for this charge.
How do I recover a payment that failed with "transaction_not_allowed"?
Email the customer for a different card; the current one will not work for this charge. Customer action: Contact the bank or use a different card.
Related decline codes
Source: official Stripe decline codes documentation. Recovery guidance is SubRevival's own.