Stripe decline code
stop_payment_order
The cardholder placed a stop on this recurring payment with their bank.
Quick answer
stop_payment_order is a hard decline. Retrying will keep failing; the customer has to act.
| Decline code | stop_payment_order |
|---|---|
| Type | Hard (needs customer action) |
| Retrying helps? | No |
| Category | Bank decline |
| Customer fix | Lift the stop or add a new payment method. |
Will retrying help?
No, retrying will keep failing
Contact the customer directly; retries are blocked at the bank until they act.
A real example
The customer placed a stop order on the subscription with their bank.
What the customer needs to do
Lift the stop or add a new payment method.
Your recovery approach
Contact the customer directly; retries are blocked at the bank until they act.
Copy-paste recovery email
Subject
Your bank declined the [Product] charge
Your bank blocked the payment without giving a reason, which is common for recurring charges they do not recognize.
A 30-second call to your bank usually fixes it, or you can use a different card below.
Recover stop_payment_order declines on autopilot
SubRevival reads every decline code and responds correctly, retrying soft declines on smart timing and emailing customers for hard ones, with a hosted card update page. $19/mo flat.
FAQ
What does the Stripe "stop_payment_order" decline code mean?
The cardholder placed a stop on this recurring payment with their bank.
Will retrying a "stop_payment_order" decline work?
No. stop_payment_order is a hard decline, so retrying the same card will keep failing. Contact the customer directly; retries are blocked at the bank until they act.
How do I recover a payment that failed with "stop_payment_order"?
Contact the customer directly; retries are blocked at the bank until they act. Customer action: Lift the stop or add a new payment method.
Related decline codes
Source: official Stripe decline codes documentation. Recovery guidance is SubRevival's own.